ZucoraHome is Canada's Smarter Living Company. With approximately two million plan holders, ZucoraHome has been helping Canadians for more than 40 years by safeguarding their household budgets with product protection plans and Smarter Living repair and replacement service programs.
Our services include coverage for furnishings, major appliances, and home systems. We work in collaboration with our national network of leading home furnishing retailers, technicians and service professionals.
Our team of multilingual customer solutions agents provide 24/7 online and telephone support for customers needing service. We administer thousands of service requests monthly.
From our logistics centre in London, Ontario, we manufacture and distribute an assortment of Smart Home health and wellness products. This includes PureCare premium bedding essentials, furniture care products, and household cleaning solutions from our environmentally-sensitive ZU Collection.
Rooted in our business philosophy is our goal is to create a world of happy homes, healthy families, and intelligent lifestyles. This extends to how we source our products, our culture, and how we deliver on our values of People, Service, Possibility, Family, and Legacy. This mission inspires us in good times and strengthens our resolve in challenging times.
Our organizational culture is reflected in our richly diverse teams. It is this diversity that gives our team strength, and we leverage that strength to deliver consistent customer experiences.
We build leaders of teams and teams of leaders.
Looking after our customers is the most important thing we do.
We don't believe in giving up.
Business isn't just about numbers—it's really about people.
We are building a better tomorrow.
We build leaders of teams and teams of leaders.
Because we believe in building a better tomorrow, we're working towards being the most sustainable brand we can by minimizing our carbon footprint and operating as a virtual enterprise.
The Environmental Committee offers oversight and guidance in the way we think about plastic, packaging, waste diversion, and facility management. Through our Vendor Procurement Policy, we look to partner with companies who put environmental responsibilities into practice in their organizations.
Our goal is to limit our carbon footprint and to make a positive environmental impact with each touchpoint of our manufacturing practices and business operations, and we're doing this by:
Because we believe in possibility, we're proactively designing and implementing smart systems and services for a smart world while ensuring our business remains agile and dynamic.
Our plan focuses on a winning combination of services and 100% technology-enabled solutions. This helps our Market Partners build sustainable, trusting relationships with us and consumers.
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Because we believe that business isn't just about the numbers - it's really about people, through our Rainbow Initiative, we actively seek ways to make a positive impact in our communities.
Community is at the heart of our corporate culture, and collaboration is in our DNA. The ZucoraHome family extends far beyond our team to include our customers and our service and retail partners. We believe in building relationships, and we're in it for the long haul, together.
See our community partnersDuring the COVID-19 pandemic, Zucorians created the Be a Rainbow Program. Initially designed as a virtual campaign to deliver hope and happiness, the campaign evolved into an initiative to do more to help fight the spread of COVID-19.
We shifted our bottling capabilities to produce Be a Rainbow hand sanitizer. Thousands of bottles were donated to our community partners and continue to be available.
Our Rainbow Initiative helps to establish a business environment that combines social progress with business success and guides our commitment to social responsibility.
We are led by an experienced team of professionals who are passionate about delivering exceptional service - while still finding ways to have fun!
Head Coach, President & CEO
As an accomplished entrepreneur and business leader, Brad and his team are constantly creating opportunities to provide Canadians with smarter living solutions that combine emerging technologies with in-home professional services to help Canadians live more comfortably.
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